What is the recommended procedure if a non-custodial or non-authorized adult tries to pick up a child from an EC program?

• A. Inform unauthorized adults of policies and procedures, including custodial court orders.
• B. Release the child to the adult if they claim a legal right.
• C. Call the police for every pickup.
• D. Allow flexible pickup based on staff discretion.

Answer: (A)

Protecting children relies on clear pickup policies and consistently following them. When someone who isn’t listed as an authorized pickup person arrives, the staff should calmly explain the program’s procedures and any custody-related limits, then verify the person’s identity and their authorization. The key step is to check the child’s authorized pickup list and any custody documents, and to contact the parent or guardian or a supervisor to decide the next step. Only release if the person is truly authorized or there is explicit, verifiable direction from a parent or guardian; otherwise, maintain the child’s safety by not releasing and following the established escalation process.

This approach protects the child, keeps staff aligned with legal and policy requirements, and provides a predictable, non-confrontational way to handle tricky pickups. Releasing to someone simply because they claim a legal right bypasses documented permissions and custody orders, which can lead to safety risks and legal issues. Calling the police for every pickup is excessive and disruptive, and leaving pickup decisions to staff discretion without criteria invites inconsistency and potential danger.